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Practice Policies

Complaints Policy

If you are unhappy with the service or treatment you have received at our practice you can contact in the first instance Wendy Stewart (Practice Manager) by email at or by telephone on 029 20371393 or by writing to the practice. If you are not happy with the response you have received you may contact the following;

NHS Treatment

Healthcare Inspectorate Wales
Concerns Dept
Cardiff and Vale University Health Board Headquarters
Heath Park
CF14 4XW
Phone: 029 20744095

Private Treatment

Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Phone: 0300 062 8163
Fax: 0300 062 8387

Our regulatory body is the GDC - General Dental Council

General Dental Council
37 Wimpole Street
Phone: 0845 2224141


Click to download our policies below;

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© Hywel Samuel & Associates 2021
Practice Policies